Healthcare
Healthcare System, New York
A New York system of 11 premier teaching and research hospitals across 180+ facilities — thousands of clinicians needing dependable connectivity.
Wireless Experts achieved over $5,200,000 in savings — five times the original projection. At first consultation the customer had over 3,500 cellular lines (smartphones, tablets, USB modems and hotspots) that grew by 50% to 5,200 lines across many accounts, plus 5,700+ pagers and 100+ telemetry M2M devices — over 11,000 devices in total under our management.
Simultaneously with a seamless transition to a new carrier contract, new wireless policies were designed and implemented, cutting the time staff spent managing wireless by more than 50%. Overages ceased entirely and over $200,000 in retroactive credits were recovered from carrier billing errors.
Services that drove the result
- New wireless policy standards design, implementation and enforcement
- Custom order forms and ongoing management
- Standardization of default free devices
- Assistance with all wireless quotes and projects before implementation
- Real-time daily ordering, moves/adds/changes and asset management
- Real-time high-usage alerts
- Custom reports and A/P invoice processing
- In-building coverage resolution and HIPAA compliance monitoring
New centralized policies reduced Telecom Department time managing wireless by 50%, turning multi-day transactions into minutes.
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