FAQ
Questions, answered.
How we achieve wireless cost savings of 40–60% — and what makes our approach unlike any other vendor’s.
Our list of satisfied customers is essentially a who’s who of well-known major companies. No other wireless cost reduction firm has such a customer list. Please review our website for more info on our customer list, savings success stories and case studies in all industries.
Wireless Experts has been in business for over 20 years. We have assisted thousands of companies substantially reduce their wireless costs.
Our proven techniques are based on direct knowledge of custom carrier contracts we can offer you, unpublished plans known to us through long-standing relationships with every major carrier, and unique services no other vendor offers. We also use 20+ years of optimization expertise to ensure you only pay for what you actually use, at the lowest rates possible. No other firm performs a true line-by-line audit — the result is the maximum possible savings.
Of course. Our knowledge of contracts and discounts the carriers will not offer you directly creates significant savings and contractual benefits. Ask yourself: would a carrier want to reduce your costs? The answer is no — a carrier rep’s job is to increase your spend, not reduce it.
All we need is for you to grant us access to your wireless invoices and related data — nothing else. Our process could not be any easier for you.
Yes. We provide real-time help desk services for free, included in our fees.
Our deep understanding of how companies manage and use their devices, combined with 20 years of experience across all industries, has allowed us to develop a unique suite of services only we offer, including: tax audits and savings; retroactive international overage elimination before costs hit your invoice; Wi-Fi-only calling on iPhones; granular calling/text/data restrictions per user; carrier-portal customization and management; compliance blocking (e.g. HIPAA); disaster recovery, backup and satellite systems; pager cost reduction; Apple Business Manager management and configuration; custom order forms and policy development; A/P reports uploadable to any accounting system; carrier-customized invoices by cost center; in-building coverage; real-time high-usage alerts; and asset tagging and management.
Typically the savings we identify equals three times our fees — versus competitors whose fees usually equal your savings. A flat fee equal to only a small percentage of the savings is charged only if you proceed and retain us to implement the plan. Our initial audit is free, and the best pricing is guaranteed on an unbiased basis.
Yes. We handle daily portal ordering, transaction processing and issue resolution, procure and standardize devices & accessories at significant discounts across all carriers, and provide dedicated tech support and help desk — all free, included in our fees.
Yes, and we can have these credits posted directly onto your wireless invoices if you choose. We’ll help you get money for your unused devices.
Yes. We’ll either work with your carrier to obtain funding for an enhanced system at your facility, or cure the coverage issues ourselves with private systems.
We provide reduction solutions for all mobile devices — cellular phones, smartphones, laptops, tablets, aircards and USB modems, telemetry devices, and even pagers.
No. You do not need to change carriers for us to identify huge savings. If you ask, we’ll also present the savings achievable with all carriers as part of our free audit.
Yes. Reports are created and formatted to your needs for A/P, IT or budget monitoring — including direct upload into your accounting system. We can also build custom forms for the ordering and approval process.
Yes. We are the only wireless expense management firm that manages Apple Business Manager for its customers. We reconcile devices on your server and MDM to Apple Business Manager and to carrier inventory — identifying policy violations and missing MDM installs. We coordinate with Microsoft Intune, Airwatch, MobileIron, MaaS360, BoxTone and more.
Yes. We specialize in wireless policy standards design, implementation and enforcement, and regulatory compliance monitoring (HIPAA, etc.). Our MDM and Apple Business Manager audits reconcile carrier inventory to server inventory to maintain compliance and security.
Still have questions?
We’re happy to walk you through a free audit with no obligation.