Government
Government Agency
A prestigious government agency needed a Push-to-Talk solution the carrier alone could not resolve — including private, headset-based communication.
This prestigious customer was shared with a wireless carrier’s direct team, with Wireless Experts providing activation support and wireless consulting expertise.
The agency’s users included US Secret Service agents who wanted Push-to-Talk as a primary form of communication, using headsets to preserve privacy — a requirement the carrier had been unable to satisfy. The carrier brought in Wireless Experts to research and resolve the issue. We identified a satisfactory solution and trained agents on the proper use of PTT via headsets.
What we did
- Provided activation support and specialist wireless consulting
- Researched and resolved a PTT-via-headset requirement the carrier could not
- Delivered a satisfactory, privacy-preserving solution
- Trained agents on proper use of the PTT service
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